On having good manners – a website Code of Conduct

Posted by on Feb 15, 2011 in customer-service, dark-patterns, thoughts, usability | No Comments

User research, user experience design, user focused design; the aim is to always keep the user at the centre of the design process – and without doubt, this is an admirable goal. But always try to keep in mind – the user is a person too. I access the internet all the time on my phone […]