Ways of Working

Posted by on Feb 22, 2011 in customer-service, thoughts | No Comments

I came across a couple of great quotes on how to work with clients in my RSS stream today: “If you do good work for good clients, it will lead to other good work for other good clients. If you do bad work for bad clients, it will lead to other bad work for other […]

On having good manners – a website Code of Conduct

Posted by on Feb 15, 2011 in customer-service, dark-patterns, thoughts, usability | No Comments

User research, user experience design, user focused design; the aim is to always keep the user at the centre of the design process – and without doubt, this is an admirable goal. But always try to keep in mind – the user is a person too. I access the internet all the time on my phone […]

Thank you – you have been ignored

Posted by on Jun 11, 2009 in customer-service | No Comments

The LSE’s website has a handy function – at the bottom of every page it invites you to “Comment on this page”. It’s handy until you actually make use of it…

How much does a web account cost to maintain?

Posted by on Jan 29, 2009 in customer-service | No Comments

I haven’t logged into PartyGammon to play backgammon for a few months now. I use a Mac and PartyGammon’s software doesn’t run on it. (I asked them about this and they helpfully pointed out I could buy additional software and a Windows licence so that I could. Thanks for that.) Fair enough you might think, […]

The cost of an email

Posted by on Jul 9, 2008 in customer-service | No Comments

Sending an actual letter containing tickets costs a company money. You have to chop down a tree, cut it real thin, bleach it, press it and then spend money printing ink all over it. Then you’ve got to stuff them in an envelope, stick a stamp on the envelope and put it in the post. […]