Ways of Working

Posted by on Feb 22, 2011 in customer-service, thoughts | No Comments

I came across a couple of great quotes on how to work with clients in my RSS stream today:

“If you do good work for good clients, it will lead to other good work for other good clients. If you do bad work for bad clients, it will lead to other bad work for other bad clients.” Michael Beirut via johnnyholland.tv

Not only does bad work lead to more bad work, it makes it increasingly difficult to argue that what you’ve been asked to do is bad.

And then from Jeffrey Zeldman (see blog post for full unedited version):

“I’ve trained my cats to think they’re in charge… Initially I feed them each half a small can of salmon… [then] I feed them each a half can of whitefish, exactly as I always intended to. They finish with gusto, convinced that they’ve won. I am so in client services.”Jeffrey Zeldman via Zeldman.com

And that’s what makes it so much fun!

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