Ways of Working

Posted by on Feb 22, 2011 in customer-service, thoughts | No Comments

I came across a couple of great quotes on how to work with clients in my RSS stream today: “If you do good work for good clients, it will lead to other good work for other good clients. If you do bad work for bad clients, it will lead to other bad work for other […]

On having good manners – a website Code of Conduct

Posted by on Feb 15, 2011 in customer-service, dark-patterns, thoughts, usability | No Comments

User research, user experience design, user focused design; the aim is to always keep the user at the centre of the design process – and without doubt, this is an admirable goal. But always try to keep in mind – the user is a person too. I access the internet all the time on my phone […]

The Internet is Facebook

Posted by on Feb 8, 2011 in thoughts | No Comments

The always entertaining SitePoint podcast (#98) spent some time contemplating the possible demise of OpenID and the shift towards Facebook Connect. This had me thinking; knowing the difficulty some users have in differentiating the Internet from their browser (or from their broadband provider or email for that matter), I started wondering how soon it would […]